Refund Policy

Thank you for choosing our board games store. We are committed to providing fun and engaging tabletop experiences. If you are not satisfied with your purchase, we are here to help.

Refund Eligibility

Refunds are available for board games under the following conditions:

• The refund request must be submitted within 14 days of purchase.
• Refunds are available only for unopened and unused board games in their original packaging.
• Refunds are not available for clearance items, special editions, or collectible board games.
• Refunds are not available for damaged items unless the damage occurred during shipping.

How to Request a Refund

To initiate a refund, please contact our customer support team via email at [email protected] with the following details:

• Your order number or receipt.
• The title of the board game.
• A description of the issue (if applicable).
• Photos of the product (if damaged).

Refund Process

Once we receive your refund request, we will review it within 3 business days. If approved, the refund will be processed through your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Non-Refundable Cases

Refunds are not granted under the following circumstances:

• Requests made after 14 days of purchase.
• Board games that have been opened or used.
• Clearance items, special editions, or collectible board games.
• Damage caused by customer handling or improper storage.

Product Replacement Option

If your board game is defective or damaged upon arrival, we may offer a replacement instead of a refund.

Contact Us

For any questions or further assistance with your refund request, please reach out to our customer support team at [email protected].

We value your satisfaction and aim to bring fun to your tabletop experiences.